Returns & Cancellation Policy
It is important to us that you are completely satisfied with your purchase and our service. Our returns policy is intended to comply with UK and EU consumer laws, ensuring your rights are protected.
Returns
We are happy to accept returns for items within 30 days from the date of delivery or collection from our premises. In order for us to accept a return the item must be unused, in its original packaging, and in the same condition as when you received it. Before returning an item, please contact us by email, (herts3dprint@outlook.com), stating the reason for the return.
Returning your Items
Once you have notified us of your return, you must return the goods to us within 14 days. Items must be received at our premises in their original condition, unused, and in the original packaging. You are responsible for the cost of returning the items unless the goods are faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Refunds
On receipt of the returned items, we will inspect them. If they are in satisfactory condition we will process your refund within 14 days. Refunds will be issued to the original payment method. If the items have been returned due to a fault or error on our part, we will also refund the original shipping costs and the cost of returning the items, in all other instances the original shipping charges are non-refundable.
Exclusions
Certain items are exempt from the right to cancel. This includes custom-made or personalised items which are made to your specific requirements and items that have been used, damaged, or are not in their original condition.
Faulty & Damaged Items
If you receive an item that is faulty, damaged or not as described, you have the right to request a repair, replacement, or refund within 30 days of receiving the item. Please contact us as soon as possible with details of the issue, and we will arrange for a return and resolve the problem at no additional cost to you.
Cancellation
Orders can only be cancelled before they have been dispatched. To request a cancellation, please contact us as soon as possible with your order number.If your order has already been dispatched, we cannot cancel it. You may initiate a return once you receive the item.
Contact Us
To initiate a return or if you have any questions regarding our returns policy, please contact us at:
Email: herts3dprint@outlook.com
Postal Address: 2 Allerthorp Road, Bishops Stortford, CM23 1EY